Yva.ai Technical Support Policy

Technical Support Policy

 

Option

Yva.ai Standard Licence

Yva.ai Premium Licence

Agile Implementation Program

Yva insight 60-page report

-

4 reports upon requests

-

Self-help Resources

+

+

+

Hours of Availability

Business days

9 am - 6 pm PT

Business days

9 am - 6 pm PT

Business days

9 am - 6 pm PT

Initial response time

48 business hours

24 business hours

24 business hours

Email support

+

+

+

Personal account manager for 1 month

-

+

+

Deployment assistance

+

Email

+

Email

+

Email

On-boarding consultation

Paid

Paid

FREE

Webinar (1 hour) for all employees

FREE

FREE

FREE

Executive (up to 10 people, 1 hour) training

Paid

FREE

FREE

 

Covered Issues

Yva.AI technical support includes recommendations on:

  • Installing a Yva.AI product on any of the operating systems listed in the System Requirements for the Software
  • Using the functionality described in the Documentation

Yva.AI technical support services do not include any of the following:

  • General computer or networking education
  • Coding or creation of custom modules or solutions
  • Using or configuring third-party products
  • HR or employee management questions Legal advice, e.g., meaning and interpretation of legal terms

 

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